Table of Contents
§1 General Provisions
These Terms and Conditions define the rules for using the Dibs On Dance online platform, operated by Dibs On Dance sp. z o.o. with its registered office in Warsaw, entered into the National Court Register of entrepreneurs under number: 0001187793, Tax Identification Number (NIP): 9512627439, Statistical Number (REGON): 54243691800000, share capital: PLN 6000.
Definitions:
User: A natural person, legal person, or an organizational unit without legal personality, using the Platform.
Organizer: An external entity responsible for organizing a dance event, offering tickets through the Platform.
Platform: The Dibs On Dance website, available at https://dibsondance.com, which allows the purchase of tickets for dance events.
Ticket: An electronic document (QR code) entitling participation in the event for which it was issued.
Dibs On Dance primarily acts as an intermediary in the sale of tickets for dance events organized by external Organizers. In this case, Dibs On Dance provides the Platform as a tool for concluding a sales agreement between the User and the Organizer. In selected situations, Dibs On Dance may also acquire tickets from Organizers in its own name and resell them to Users through the Platform—in this case, Dibs On Dance acts as the direct seller and is a party to the sales agreement.
The details of the Organizer for a given event are provided in the description of that specific event on the https://dibsondance.com website. Unless otherwise stated on the https://dibsondance.com website, the Organizer is a business entity, and the organization of the event falls within the scope of their business activity.
By using the Platform, the User accepts the content of these Terms and Conditions.
All contacts with Dibs On Dance are made via email to: contact@dibsondance.com.
§2 Scope of Services
The Platform allows the purchase of tickets for dance events exclusively online.
The moment the sales agreement is concluded is:
- between the User and the Organizer – when Dibs On Dance acts as an intermediary.
- between the User and Dibs On Dance – when the company acts as a seller (§4).
Ticket availability depends on their availability from the Organizer and may be limited.
§3 Dibs On Dance's Role as an Intermediary
Dibs On Dance is not the Organizer of the events available on the Platform when it acts as an intermediary.
Dibs On Dance is not responsible for:
- the quality, content, or course of the event;
- changes to dates, cancellation, postponement of the event, or other decisions made by the Organizer;
- denial of entry by the Organizer for justified reasons;
- other events beyond its control that prevent the proper functioning of the Platform, such as force majeure (e.g., natural disasters, strikes, wars, pandemics) or technical issues on the User's side (e.g., hardware, software, or internet connection failures) or telecommunications network operators.
Any claims or complaints related to the course of the event (e.g., quality, cancellation, refunds) should be directed directly to the Organizer. The Organizer's contact details are available on the specific event page on the Platform.
§4 Dibs On Dance's Role as a Seller
When Dibs On Dance acquires tickets from Organizers and resells them to Users through the Platform, it acts as the seller of these tickets under the provisions of the law.
In the case of direct ticket sales by Dibs On Dance, the company is responsible for:
- the correctness of the ticket;
- delivering it to the User in accordance with the Terms and Conditions;
- the fulfillment of the sales agreement in accordance with legal provisions.
Regardless of the above, Dibs On Dance is not responsible for the quality, course, content, artistic level, change of date, cancellation, postponement of the event, or any other decisions made by the Organizer. This means that Dibs On Dance's liability in the case of direct ticket sales is limited to the sales transaction itself and the obligations related to it, not to the event itself.
Complaints regarding the purchase of tickets directly from Dibs On Dance (e.g., problems with ticket delivery, its validity) should be directed directly to Dibs On Dance. Complaints regarding the event itself (e.g., its quality, cancellation, course) should still be directed to the Organizer, unless specific provisions for a given event state otherwise.
§5 Tickets
A ticket is a document entitling participation in the event for which it was issued. The purchase of a ticket is equivalent to accepting the regulations concerning participation in the event.
A ticket is a named document and entitles only the person whose first and last name is indicated on the ticket to enter. The possibility and procedure for changing the data on a named ticket, including the need to pay a fee for the data change and its amount, are determined by the Organizer in the Organizer's Regulations. Dibs On Dance may also offer a paid function for transferring a ticket to another person, in accordance with the rules specified on the Platform.
The ticket is subject to verification at the time of entry to the event. The ticket cannot be used again. If an attempt to reuse a ticket is detected, it becomes invalid.
The User is obligated to store tickets in a safe place and not to share them with third parties. Dibs On Dance is not responsible for tickets that have been lost, stolen, or shared with other people.
The User has the right to verify that the ticket matches the content of the placed order. In case of a discrepancy between the ticket and the order, the User is obligated to report this fact immediately to Dibs On Dance, as errors in the ticket content may result in the denial of entry to the event.
Damage to the ticket may prevent the verification of the code and, as a result, lead to a denial of entry to the event.
The ticket entitles participation in the event at the location specified in its content. Dibs On Dance reserves the right to impose quantitative limits on the purchase of tickets for specific events by a single person. This number is determined by the Organizer and is verified with each transaction.
The above policy is intended to eliminate dishonest practices in ticket purchases. The limit on the maximum number of tickets may apply to a person or a payment card. This reservation cannot be circumvented by creating additional accounts by the same User. We reserve the right to cancel tickets purchased above the set limit.
Tickets may be sold with specific restrictions regarding entry or use, such as a minimum age for entry or gender-related restrictions.
§6 Payments
All payments are made online exclusively through the Stripe payment operator. It is not possible to pay with cash or a traditional bank transfer.
After the payment is posted, the ticket (QR code) is automatically sent to the provided email address and is also available on the Platform after logging into the User's account.
Dibs On Dance does not issue VAT invoices for purchased tickets when it acts as an intermediary. To receive a VAT invoice for a ticket purchased through intermediation, you must contact the Organizer of the specific event directly.
In the case of direct ticket sales by Dibs On Dance (in accordance with §4), Dibs On Dance will issue VAT invoices upon the User's request in accordance with applicable regulations.
The User is obligated to provide full, correct, and up-to-date contact details, especially the email address and other data required during the ticket purchase. Dibs On Dance is not responsible for the consequences resulting from providing incorrect, incomplete, or outdated data, including the inability to deliver the ticket or other information related to the event. The responsibility for ensuring the data is up-to-date lies solely with the User.
The use of bots or other automated IT tools that enable the purchase of tickets without User intervention is prohibited. Dibs On Dance reserves the right to cancel tickets purchased using unauthorized tools.
§7 Ticket Prices
Prices may change during the sale—depending on the stage, availability, and promotions.
The ticket price is set by the Organizer or Dibs On Dance, depending on the role.
The price valid at the time of purchase is binding and does not change after the transaction is finalized.
§8 Cancellations and Refunds
Ticket refunds purchased through the Platform are possible only under the conditions specified by the event Organizer, as long as Dibs On Dance acts as an intermediary. Information about the refund conditions for a given event can be found on its page on the Platform or in the Organizer's regulations.
Dibs On Dance, acting as an intermediary, has no obligation or ability to accept refunds on behalf of the Organizer or mediate in resolving refund disputes.
In the case of direct ticket sales by Dibs On Dance (in accordance with §4), the cancellation and refund conditions will be determined by Dibs On Dance and made known to Users on the specific event page. In such cases, all matters related to ticket cancellation, refunds, or transfers should be directed directly to Dibs On Dance.
In accordance with Article 38, point 12 of the Consumer Rights Act, the right to withdraw from a distance contract does not apply to services concerning cultural or entertainment events if the contract specifies the day or period of service provision.
§9 Liability
Dibs On Dance makes every effort to ensure the proper functioning of the Platform, but it does not guarantee its uninterrupted and error-free operation.
Dibs On Dance is only responsible for the actions and services carried out directly by the Company, such as payment processing or ticket delivery, provided that the irregularities result from the fault of Dibs On Dance.
§10 User Account
User account registration is voluntary but may be required to access purchased tickets and use the full functionality of the Platform.
The User is obligated not to share access to their account with third parties, particularly by securing access to their email inbox or external accounts (e.g., Google, Facebook) used for logging in. In case of suspicion of an account security breach, the User should immediately inform Dibs On Dance.
The User has the right to delete their account at any time by contacting the technical support team. The functionality to self-delete an account from the Platform may be made available at a later date.
Before submitting an account deletion request, the User is solely responsible for downloading all available tickets in the system. After the account is deleted, it will not be possible to regain access to the tickets.
Dibs On Dance reserves the right to block a User's account in the event of a violation of these Terms and Conditions, legal provisions, or a justified suspicion of abuse (e.g., fraud attempts, unauthorized access). The User will be informed about the account block and its reasons electronically. Blocking the account does not deprive the User of access to tickets already purchased and paid for, unless the violation was directly related to the purchase process of those tickets.
§11 Personal Data Protection
The administrator of Users' personal data is Dibs On Dance sp. z o.o.
Personal data is processed to provide services through the Platform in accordance with the privacy policy available on the Platform's website. The privacy policy contains detailed information about the purposes and legal basis for data processing, the data retention period, data recipients, and the rights of the User (the right to access, rectify, erase, restrict processing, data portability, object to processing, and the right to lodge a complaint with the President of the Personal Data Protection Office).
§12 Intellectual Property
All materials posted on the Platform, including graphics, logos, content, event descriptions, interface elements, and software, are protected by copyright and are the property of Dibs On Dance or the relevant third parties (including Organizers who have granted Dibs On Dance a license to use their materials).
It is prohibited to copy, distribute, modify, or use the materials in any way without the consent of the copyright owner.
§13 Final Provisions
Dibs On Dance reserves the right to amend these Terms and Conditions. Users will be informed of the changes by publishing the new version of the Terms and Conditions on the Platform's website with at least 7 days' notice. The changes will come into force after the specified period. In case of non-acceptance of the changes, the User has the right to terminate the use of the Platform's services.
In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Civil Code and the Consumer Rights Act.
Any disputes arising from the use of the Platform will be resolved by the competent common court. In the case of disputes with Users who are consumers, the competent court is the court of the User's place of residence or another court in accordance with the relevant provisions of the Code of Civil Procedure.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in force.
These Terms and Conditions come into force on August 31, 2025.